Delisting of a cryptocurrency from an exchange can be a daunting experience for investors, but all is not lost.
This article provides guidance on how to recover delisted assets and outlines support options for various exchanges.
Understanding Delisting
Delisting is the removal of a cryptocurrency and its trading pairs from an exchange. It occurs when a token fails to meet the exchange’s standards or requirements.
Exchanges like Bitfinex, Coinbase, and CoinEx regularly review listed projects, and those failing to comply with their criteria are delisted.
Notification Process
Exchanges inform users about upcoming delistings through various channels, including announcements on their websites, emails, and social media platforms.
These notifications include crucial details like the deadline for token deposits, withdrawals, and cessation of trading for the affected pairs.
Recovery Process
If you miss the withdrawal deadline for a delisted token, some exchanges may still attempt to recover your funds, but this is not guaranteed.
For example, Bitfinex evaluates the feasibility of recovery and may charge a fee if recovery is successful.
Coinbase offers an asset recovery service for certain ERC-20 assets, allowing verified customers to transfer lost funds to a self-custodial wallet.
Steps for Recovery on Specific Exchanges
- Bitfinex:
- Coinbase:
- Recovery is available for certain ERC-20 assets.
- Follow the steps provided on Coinbase’s Asset Recovery page.
- CoinEx:
- During the initial phase after delisting, deposit service stops but trading and withdrawal remain active.
- In the second phase, trading stops, and only withdrawal is supported.
- If you cannot process your assets in time, contact CoinEx customer service.
- Binance:
- Users are notified in advance, and specific instructions for withdrawal or other actions are provided.
- If you hold delisted tokens on Binance and face challenges in recovering them, it is advisable to reach out to their customer support immediately for guidance.
Best Practices
- Act Promptly: Withdraw or trade your delisted assets before the deadline.
- Stay Informed: Regularly check exchange announcements and emails for updates on listed assets.
- Contact Support: If in doubt or facing issues, reach out to the exchange’s support team for guidance.
Exchange Support Contacts
Exchange | Email Contact | Support Page Link |
---|---|---|
Bitfinex | cs.bitfinex.com | Bitfinex Support |
Coinbase | N/A | Coinbase Asset Recovery |
CoinEx | support@coinex.com | CoinEx Help Center |
Binance | support@binance.com | Binance Support |
Conclusion
So now you know how to recover delisted assets, but the real key is to stay informed.
By staying informed and following the recovery processes, investors can minimize potential losses from delisted assets.
Always consult the exchange’s support team for personalized assistance and guidance.